Privacy Policy

Rapidus Logistics FZCO is a freight forwarding and logistics company registered at Dubai Airport Freezone (DAFZA), Dubai, United Arab Emirates. We provide air freight, sea freight, customs clearance, warehousing, packaging, labeling, inspection and last mile delivery services.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, submit an enquiry or quote request, or engage with us as a client or prospective client.

We collect personal information that you provide directly to us, including your name, company name, email address, phone number, and shipment-related details when you submit a quote request or contact form on our website.

We may also collect information automatically when you visit our website, such as your IP address, browser type, pages visited and time spent on the site. This information is used to understand how our website is used and to improve it.

We use the information you provide to respond to your enquiries, prepare and deliver freight quotes, manage your shipments and communicate with you about the services you have requested.

We do not sell, rent or share your personal data with third parties for marketing purposes. We may share your information with carriers, customs authorities, port agents and other parties strictly as required to fulfil your shipment.

We may use your contact details to send you service-related communications, such as shipment updates, document requests or operational notices. We will not send you unsolicited marketing emails without your consent.

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

Shipment records and associated documentation may be retained for up to seven years in accordance with UAE commercial and customs regulations. Enquiry data from website contact forms is retained for up to two years.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

While we take data security seriously, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of data transmitted to us electronically.

You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to request deletion of your data where we no longer have a legitimate reason to retain it.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. You can control cookie settings through your browser preferences.

We do not use cookies for advertising or to track you across other websites.

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us through the contact form on our website or by writing to us at our registered address at Dubai Airport Freezone (DAFZA), Dubai, United Arab Emirates.